Donna Patel

Senior Vice President and Head of Virtual Banking
United Bank

Donna Patel is the Head of Virtual Banking at United Bank of Glastonbury, Connecticut where she manages all non-branch delivery channels including Online Banking, Mobile Banking and ATM. She also has overall product responsibility for the debit card portfolio and co-leads the Customer Experience Committee.

Donna’s direction has yielded significant results in just two years, including the introduction of mobile check deposit and Apple Pay; the upgrade of the Bank’s fleet of ATMs; the development of a new retail checking product for digital customers; the reissue of the Debit Card portfolio and the bank’s migration to EMV; and the implementation of key strategies to help the Contact Center handle greater call volume. She also led multiple conversion action teams during the United Bank-Rockville Bank merger and is currently guiding the execution of several projects to help the Bank stay ahead of technology trends in the industry.

Donna came to United in 2013 from Bank of America she was Senior Vice President, Online & Mobile Product Executive. She also spent ten years with Wells Fargo National Bank/Wachovia, holding the position of Senior Vice President, Consumer Online Banking Executive.

Donna earned a B.S. in Marketing from Franklin University and currently resides in Connecticut with her family.

Check out the incredible speaker line-up to see who will be joining Donna.

Download The Latest Agenda

Crossing The Channel: Bridging Digital Into Physical

Monday, January 12th, 2015

10:00 Panel Discussion: Digital Revolution Is A Culture Evolution

Financial institutions know to survive means digital is a part of the company culture. But it’s not as easy as adding an app, some tweets, and a website; it’s a change of mindset, and getting customers to be as excited about digital products as you are. The experts on this panel share their tips:

•Working with the top: getting executives to champion digital change

•As financial institutions bring in digital teams, how to “tame” the creative without uninspiring teams

•It’s not a boring financial product: delivering an exciting vision by building customer-driven design solutions

•Getting digital teams and product teams to listen and leverage one another: delighting users, solving problems, and driving real business results