Kabir Sethi

Head of Digital Banking
Bank of America Merrill Lynch

Kabir Sethi is a managing director at Bank of America, where he serves as head of Digital Banking. He joined Bank of America Merrill Lynch in March 2004. Kabir is responsible for the bank’s digital platforms and capabilities across the Online and Mobile channels. In his role, Kabir oversees digital strategy development & planning, digital solution development, user experience & design, portfolio management & execution and digital innovation.

Previously, Kabir was the head of Merrill Edge Business Integration & Delivery, where he managed the integration of the Bank of America and Merrill Lynch digital platforms into a single online and advisory platform. Merrill Edge is a unique business that combines the investment expertise of Merrill Lynch and the banking strength of Bank of America. Merrill Edge enables clients to seamlessly manage investments and banking via its online platform, phone capabilities and branch offices. Clients have the choice to manage their money on their own or get advice and guidance through the Merrill Edge Advisory Center.

Prior to joining Merrill Edge, Kabir was chief operating officer and head of Strategy for Retirement & Philanthropic Services in Global Wealth & Investment Management (GWIM). Prior to that, Kabir served in Merrill Lynch Global Investment Banking (IBK) & Private Equity. Before joining Merrill Lynch, Kabir worked at Booz Allen Hamilton in New York, a leading global management consulting firm. He worked in the Financial Services practice from 2000-04, advising a broad range of senior clients across areas of business strategy, operations and organizational change.

Kabir holds graduate degrees from Columbia University and the Indian Institute of Management (IIM), Ahmedabad, India.

Check out the incredible speaker line-up to see who will be joining Kabir.

Download The Latest Agenda

Crossing The Channel: Bridging Digital Into Physical

Monday, January 12th, 2015

09:20 Digitizing The Branch: Bridging The Gap Between Digital And Physical Channels

For large and mid-sized financial institutions, leveraging the combined power of digital and physical channels remains a key strategic priority. However, it also continues to be one of the most significant challenges they face: how to leverage the efficiency and innovative capabilities of digital channels while also harnessing the power of a branch footprint. As large banks come under attack from a wide variety of competitors, the combined power of their digital platforms and physical footprint can be a core strength – but only if each platform is optimized in terms of value to customers and to the organization. During the session, Kabir delivers:

•Examples of key initiatives that have harnessed the power of both digital and physical channels

•Guiding principles for how to optimize a variety of platforms

•Key learnings based on the Bank of America’s experience